# Rebaz AI — Frequently Asked Questions

> Common questions about Rebaz AI, an AI customer service automation platform for LINE, Facebook Messenger, Instagram DM, and Web Chat.

Live FAQ page: https://agent.rebaz.ai/faq-public

## What is Rebaz AI Agent?

Rebaz AI Agent is an intelligent customer service solution that can be deployed on your website (Web Chat) and LINE Official Account, using AI technology to automatically respond to common customer questions, reducing human workload and improving response efficiency.

## Do I need to set up keywords myself?

No. Rebaz AI uses natural language understanding technology that can accurately understand and respond to customer questions without manual keyword configuration.

## Which platforms does Rebaz AI support?

Rebaz AI supports website live chat (Web Chat), LINE Official Accounts (LINE OA), Facebook Messenger, Instagram Direct Messages, and inbound phone calls (Voice Agent). A single knowledge base serves all channels simultaneously. We can also integrate with other communication tools based on requirements.

## How do I build a knowledge base?

Simply provide an Excel file to batch upload FAQs. This easily creates or updates your knowledge base — no technical skills required.

## How fast is Rebaz AI Agent's response speed?

Whether on Web Chat, LINE, Messenger, Instagram, or Voice, responses are almost instantaneous. Customers don't have to wait, which significantly improves service experience.

## Can I customize response content?

Yes. You can fully customize the tone and content of responses for each question, maintaining brand consistency.

## What happens if the AI cannot answer a question?

If a question cannot be handled, the system transfers it to a human customer service agent, ensuring every customer receives assistance. The system also notifies you and asks if you want to add this question to the knowledge base. Next time a customer asks the same question, you won't need to answer it again.

## Which industries is this system suitable for?

Rebaz AI works across e-commerce, retail, services, education, B2B, restaurants, healthcare, real estate, insurance, travel, and more. Upload an Excel file and Rebaz AI Agent can immediately start responding to customer questions via Web Chat, LINE, social DMs, or phone — based on your industry's needs.

## How do I get started?

Click "Contact Us" at https://agent.rebaz.ai/#contact and our consultants will assist you with a free consultation.

## Pricing-related questions

### How do I choose the right plan?

- **Personal Business** (1,290 TWD/month): for individual business professionals trying AI customer service
- **Enterprise Professional** (custom quote): for SMEs with frequent customer interactions
- **Enterprise Advanced** (custom quote): for companies with high message volume looking to optimize with voice automation

### Is there a monthly payment option?

Currently, only annual billing is available.

### How long until my account is activated?

5–7 business days after payment. Email notification is sent with login info and usage instructions.

### Can I get a refund after payment?

Within 7 days of account activation, if you haven't logged in or created any data, a full refund is available. After day 7 or first login/data creation, no refunds are issued.

### Is there automatic renewal?

No auto-renewal. Email reminders are sent before plan expiration so you can decide whether to renew or change plans.

Last updated: 2026-05-15