# Rebaz AI — Features

> Rebaz AI provides a unified AI customer service platform across LINE, Facebook Messenger, Instagram DM, Web Chat, and inbound voice calls.

## AI FAQ Agent

Automatically answers customer questions based on an enterprise-specific knowledge base.

- Natural language understanding — no manual keyword setup required
- Excel-based knowledge base: upload one file to create or update FAQs
- Multi-turn dialogue and intent recognition
- Unanswered questions are recorded and surfaced for admin to add to the database
- Brand-consistent custom response tone

## OmniChat — Multi-channel Unified Inbox

Manage all customer conversations across LINE, Facebook Messenger, Instagram DM, and Web Chat from one inbox.

- Unified inbox for every platform
- Seamless handoff between AI and human agents
- Customer tagging, conversation notes
- Multi-agent collaboration
- Real-time Socket.IO updates (no manual refresh)

## ChatFlow — Visual Conversation Flow Builder

Drag-and-drop flow editor that guides customers through bookings, inquiries, registrations, and other multi-step tasks.

- Step types: text input, button select, confirm, card select, date picker, image upload
- Trigger keywords with priority ordering
- 30-minute session timeout, automatic idle session cleanup
- LINE Flex Message / Meta Template output formatting
- Per-step variable capture and conditional branching

## Comment Auto-Reply

Detects Facebook and Instagram post comments and replies automatically based on rules.

- Per-post or company-wide rules
- Keyword triggers combined with AI smart replies
- Public reply + private message templates
- "+1 reply" / link-share / email-collect templates
- Comment log and moderation workflow

## Voice Agent — AI Phone Customer Service

AI answers incoming calls, completing bookings, inquiries, modifications, and confirmations like a human agent.

- Real-time intent recognition: booking, query, cancel, confirm, complaint
- Auto-generated call summary, customer info, and follow-up actions at the end of every call
- One-touch escalation to human agent with seamless context handover
- Outbound calling for booking confirmations and customer satisfaction surveys
- Call log table with daily KPI tracking
- 24/7 — no missed calls

## Reports & Analytics

- Daily AI operations report pushed to admins via LINE
- Conversation statistics, response efficiency, AI hit rate
- Customer interaction counts, top unanswered questions
- Per-platform KPIs

## Supported Platforms

- LINE Official Account (Messaging API)
- Facebook Messenger
- Instagram Direct Messages
- Web Chat (embeddable on any website)
- Inbound phone calls (SIP integration)

## Industries Served

Business services, e-commerce & retail, education & training, insurance, real estate, travel & hospitality, accounting & legal, restaurants, administrative services, healthcare, beauty & fitness, and B2B consulting.

## Platform Capabilities

- Multilingual UI: zh-TW, zh-CN, en, ja
- Enterprise multi-tenant: company / staff / role-based access control
- Real-time push via Socket.IO
- Custom integrations: API, Webhook, internal system connections
- Privacy-law compliant; Meta App Review approved
- Cloud SaaS — no self-hosted servers required

Last updated: 2026-05-15